The Common Operational Picture as Collective Sensemaking

Name of the provider (company name or main contact name), or FIRE IN ID ? Wolbers, Jeroen; Boersma, Kees

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Scope, rationale, context: general description. Precise here if this technology is currently use (eg. company name or contact info) The common operational picture is used to overcome coordination and information management problems during emergency response. Increasingly, this approach is incorporated in more advanced information systems. This is rooted in an information warehouse' perspective, which implies information can be collected, sorted and exchanged in an accessible and univocal form. In practice, however, professionals interpret similar information differently. Therefore, we focus on how emergency responders develop collective sensemaking from information. We employ a trading zone' perspective, in which information is negotiated, to study information management in an ethnographic study of disaster exercises in the Netherlands. Our analysis shows how professionals attribute different meanings to information that distorts the coordination process. We end by stressing the importance of actionable knowledge and reflexivity.

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The common operational picture is used to overcome coordination and information management problems during emergency response. Increasingly, this approach is incorporated in more advanced information systems. This is rooted in an information warehouse' perspective, which implies information can be collected, sorted and exchanged in an accessible and univocal form. In practice, however, professionals interpret similar information differently. Therefore, we focus on how emergency responders develop collective sensemaking from information. We employ a trading zone' perspective, in which information is negotiated, to study information management in an ethnographic study of disaster exercises in the Netherlands. Our analysis shows how professionals attribute different meanings to information that distorts the coordination process. We end by stressing the importance of actionable knowledge and reflexivity.

TRL of the proposed solution - Innovation stage (if applicable) Not applicable

Web addresses/URL of flyers and information 10.1111/1468-5973.12027

Expected/scheduled future developments

published in 2013

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