CRISIS MANAGEMENT EVALUATION

Name of the provider (company name or main contact name), or FIRE IN ID ? Boersma, Kees; Passenier, David; Mollee, Julia; van der Wal, C. Natalie

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Scope, rationale, context: general description. Precise here if this technology is currently use (eg. company name or contact info) Communication and inter-organizational coordination in crisis management are of uttermost important for all processes and can lead to fast and effective averting or ending of a crisis situation. In this paper, a real world incident of a fire in the Amsterdam Airport Schiphol train tunnel was formalised, based on a public inquiry report, and subsequently, the emergency response to the incident was analysed by means of automatic property checking. It is shown how this approach is a convenient and effective manner to analyse communication and coordination practices in crisis management and to evaluate what went wrong, where and when.

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Communication and inter-organizational coordination in crisis management are of uttermost important for all processes and can lead to fast and effective averting or ending of a crisis situation. In this paper, a real world incident of a fire in the Amsterdam Airport Schiphol train tunnel was formalised, based on a public inquiry report, and subsequently, the emergency response to the incident was analysed by means of automatic property checking. It is shown how this approach is a convenient and effective manner to analyse communication and coordination practices in crisis management and to evaluate what went wrong, where and when.

TRL of the proposed solution - Innovation stage (if applicable) Not applicable

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published in 2012

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