SOCIAL MEDIA IN CRISIS SITUATIONS

Name of the provider (company name or main contact name), or FIRE IN ID ? Chroust, Gerhard

CCC addressed

Scope, rationale, context: general description. Precise here if this technology is currently use (eg. company name or contact info) Adequate response to wide-spread crises is becoming a global necessity and a social responsibility in view of the seemingly growing number of regional disasters endangering a growing number of people and even our society. Adequate response is highly dependent on the availability of appropriate information with the right contents, at the right time, and in the right place. The organized information acquisition and dissemination by official institutions (essentially top down) is an established method. In the last decade an alternative approach has been introduced, which promises to cover many of the gaps and blind spots of the classical approach: Social Media. We discuss the available Social Media and their use in responding to disasters.

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Short description of the solution. Technical details if relevant. Keywords.

Adequate response to wide-spread crises is becoming a global necessity and a social responsibility in view of the seemingly growing number of regional disasters endangering a growing number of people and even our society. Adequate response is highly dependent on the availability of appropriate information with the right contents, at the right time, and in the right place. The organized information acquisition and dissemination by official institutions (essentially top down) is an established method. In the last decade an alternative approach has been introduced, which promises to cover many of the gaps and blind spots of the classical approach: Social Media. We discuss the available Social Media and their use in responding to disasters.

TRL of the proposed solution - Innovation stage (if applicable) Not applicable

Expected/scheduled future developments

published in 2013